Nest Labs CEO Tony Fadell has issued a public letter informing customers that Nest Protect Smoke + Carbon Monoxide Detector’s (iLounge Rating: B-) alarm may be delayed in the case of a fire under the right circumstances. This issue is related to Nest Wave, a feature that allows the alarm to be turned off with a wave of the hand, and has been discovered in laboratory testing only; no issues have been reported from customers.
Nest is offering an over-the-air update that disables Nest Wave, while leaving the smoke and carbon monoxide capabilities in place. For those that don’t have access to Wi-Fi for the update, full refunds are being offered.
Until the issue has been resolved, Nest will not be selling Nest Protect.
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