A supposed Apple internal document outlining the company’s procedures for replacement of devices with dead or abnormal pixels has appeared online.
According to the document, a screenshot of which was posted by the Boy Genius Report, it is Apple’s policy to replace any iPod or iPhone with one or more bad pixels—referred to in the document as “pixel anomalies”—and any iPad with three or more problematic pixels.
The document also lists procedures for other screen sizes ranging from 11.6 inches to 30 inches, and notes that while employees may offer a replacement unit to customers whose devices have what is considered to be an “acceptable” number of anomalies, the replacement product may have just as many if not more while still remaining within Apple’s acceptable range; the customer will not receive a second replacement device under those circumstances.
