Apple has updated its internal service policy to offer free repairs to first-generation Apple Watches whose back covers have become detached, MacRumors reports. Apple now admits “that under certain conditions on some first-generation Apple Watch devices the back cover may separate from the watch case,” which seems to usually occur when the device is being taken off its magnetic charger, according to many users on Reddit.
To address the growing problem, the company has decided to provide the same three-year warranty for the back cover that it added recently for swollen batteries in all first-generation Apple Watches. Now Apple and Apple Authorized Service Providers will fix the back cover for free up to three years from the user’s original purchase date.
Customers who have already paid for such a repair have been advised to contact Apple Support about a possible refund.
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