RPA – process automation software robot has been replacing humans in many jobs in businesses. With the advantage of speed and accuracy, RPA is considered a solution to promote strong business performance in recent years.
Fear of “desktop”
Every business has to deal with many types of desk work such as copying data, collecting and processing information, managing inventory, labor and accounts… In businesses that receive large amounts of data. Huge data every day such as finance, banking, insurance, retail… copying simple data is becoming a burden for employees.
The monotony and heaviness cause employees to make many mistakes, causing a lot of loss to the business. Not to mention the management and approval process in businesses is increasingly complicated with many increased steps that consume more time and human resources.
Many companies have customer care services that operate continuously to resolve complaints and complaints, but use software that is not integrated with each other, causing customer service staff to sometimes have to open 10 software at the same time. just to solve a single query. The speed of processing customer requests therefore slows down, reducing the competitiveness of businesses.
These realities motivate businesses to seek solutions to automate business processes to reduce the burden on workers, increase work efficiency at optimal costs.
Robot automation software solutions – a lifesaver for businesses
Recognizing that, RPA (Robotic Process Automation) – robotic automation software known by names such as RPA CLOUD, Winactor… has been recently researched and developed to “free” businesses that are struggling. stuck” in the dream of automating business systems.
RPA was created to automatically copy data to help connect systems flexibly and quickly right after installation with low investment costs. Thanks to that, businesses save costs on upgrading and changing systems and reduce personnel costs for repetitive operations, allowing them to shift resources to creative or more productive work. more added value.
Robot software can operate continuously 24/7/365 with fast processing speed and almost absolute accuracy. Therefore, promoting business performance and helping to manage risks arising from errors more effectively. On the other hand, with RPA, businesses can also review business processes, thereby identifying ineffective steps to reorganize them more appropriately.
Referring to the effectiveness of RPA, David Schatsky – managing director of Deloitte LP shared: A Deloitte LP customer in the banking and finance industry has applied 85 RPA robots to automate 13 processes. This has accelerated the speed of processing customer requests. It is estimated that in 1 year, 1.5 million requests were resolved, equivalent to the productivity of more than 200 full-time employees while spending The cost is only 30%.
Therefore, RPA is very popular in the North American, European and Asia Pacific markets where the world’s most trendy businesses are concentrated. Many giants operating in the fields of finance and banking, telecommunications, retail, and tourism such as Walmart, Deutsche Bank, AT&T, Ernst & Young, American Express Global Business Travel… have all applied RPA.
In Japan – the country of technology, nearly 2,000 businesses in many fields are using the RPA RPA CLOUD product line developed by NTT telecommunications group.
Most of these businesses highly appreciate RPA CLOUD in helping them solve the problem of labor shortage, reforming working methods to improve work efficiency, thereby improving business quality as well as business quality. workers’ lives. It can be said that RPA CLOUD not only brings economic benefits to businesses but also social benefits to the Japanese people.
In Vietnam, a number of large businesses have caught up with the trend of using robot software to improve competitiveness, labor productivity and reduce the burden on employees. In the coming time, this will certainly be the choice of many Vietnamese businesses to optimize resources and improve business efficiency.
Reference about RPA CLOUD: https://blog.rpa-cloud.io/
