Do you want to skyrocket your business success in an instant by automating day-to-day routine activities, improving organization-wide productivity, and driving significant cost savings? Then incorporating a business process management solution into your company’s infrastructure seems like a suitable fit. In this article, we uncover how various verticals embed business process management and automation systems to fuel industry-specific applications, redefine business growth, and gain the upper hand over the competition.
Healthcare
Global medical facilities integrate BPM software to power a diverse range of use cases, including:
- The elevation of clinical processes that encompass cross-departmental care coordination, EHR/EMR management, treatment planning and monitoring, patient admission and discharge management, test result notifications, and others.
- Streamlining back-office and administrative operations, such as mapping out patient journeys, scheduling doctor—patient appointments, ordering and tracking relevant supplies and necessary medications, facilitating cross-functional coordination, etc.
- Ensuring regulatory compliance that focuses on providing quality control, license tracking and updating, eliminating the possibility of legal implications, and more.
- Conducting financial operations, such as running salary and supplier payment procedures, completing accounting operations, collating tax documentation, etc.
Manufacturing
Manufacturing companies rigorously incorporate BPA software into their production processes to facilitate the completion of the following tasks:
- Managing factory audits and safety walkarounds that involve keeping track of all audits occurring at a corporate level, scrutinizing the adherence to procedural checklists, enabling necessary remediations in case of safety issues, and the like.
- Performing industrial machine maintenance and fixing that focuses on providing preventive maintenance, ensuring compliance with relevant standards, tracking and managing occurring breakdowns, minimizing downtime, etc.
- Enhancing customer service by optimizing order processing workflows, streamlining customer communication, gathering customer feedback, providing unparalleled levels of customization and personalization, and more.
Banking, financial services, and insurance (BFSI)
The BFSI industry integrates a business process management solution to fuel the following applications:
- Facilitating customer onboarding that involves gathering and verifying different types of customer information through websites, mobile devices, and third-party systems.
- Automating credit card and loan processes, focused on speeding up all relevant financial procedures, eliminating human errors throughout, cutting related costs, and allocating resources prudently.
- Running core banking operations through robotic process automation (RPA). Among these banking operations are transaction processing, reporting and analytics, risk management, CRM, etc.
- Guaranteeing regulatory compliance with established policies and standard requirements, such as PCI DSS and GDPR.
Retail and e-commerce
Numerous retail and e-commerce businesses capitalize on BPA systems to streamline:
- Inventory management and demand forecasting, which provides visibility into all products available and their relevant details, delivering real-time stock updates, predicting future customer demands, adjusting the inventory based on these demands, avoiding overstocking, etc.
- Supply chain optimization, focused on selecting appropriate suppliers, coordinating shipments, tracking deliveries, optimizing transportation schedules and routes, and the like.
- Employee management and customer service, where BPMS facilitates employee onboarding, training, and offboarding, tracks and streamlines employee performance, automates and refines the delivery of customer service, elevates customer experiences, and more.
- Marketing and promotion, involving engagement with customers through multiple channels, such as social media, e-mail, and phones, developing and optimizing marketing strategies, collecting real-time customer feedback and insights on in-store offers and promotions, etc.
Conclusion
BPA software, without doubt, is a universal tool for any successful business that strives to prosper and boom even further, with its use cases having the potential to address the unique needs of virtually any industry, not just healthcare, manufacturing, BFSI, and retail and e-commerce. Unsure about whether BPMS is a suitable fit for your industry-focused business priorities and processes? Drop us a line now, and we will explain how BPMS can cater to your demands.
